FAQs
FREQUENTLY ASKED QUESTIONS
Bookings and Appointments
How can I make a booking?
You can call us on (02) 9136 0481, send an enquiry through our website, or book an intake call with our admin team and we will help match you with a clinician who suits your needs.
What is your current wait time for an appointment?
For individual therapy, we currently have availability and can offer appointments without placing clients on a waitlist.
How long does each appointment go for?
A standard psychology appointment is usually 50 minutes. Assessment appointments may vary depending on the type and stage of assessment.
What can I expect in my first session?
Your first session is an opportunity for your psychologist to get to know you, understand what has brought you to therapy, and discuss any goals you may have. You are welcome to ask questions, share at your own pace and talk through what support may be most helpful for you.
Referrals and Assessments
Do I need a referral from my GP to book in?
No, you do not need a referral to see one of our psychologists but, with an appropriate referral you may be eligible for a Medicare rebate. We recommend that you speak with your GP about this.
Do I need a referral for an assessment?
No, you do not need a referral to book an assessment. However, if another professional has recommended the assessment, please bring any relevant referral letters, reports, or background information to your appointment.
Do you have a psychiatrist at your practice?
Unfortunately, we do not currently have a psychiatrist at our practice. Please contact your GP for more information about psychiatrists in your area and whether they are accepting new patients.
Fees, Medicare and Funding
What are your fees?
Our fees range from $295-$120 depending on the clinician. Initial appointments cost an additional $25 and after-hours appointments (before 9am and from 4pm onwards) cost an additional $20.
How many sessions are covered by Medicare each year?
Medicare covers up to 10 psychology sessions per calendar year for eligible clients. This is usually provided through an initial referral for 6 sessions, followed by a review and an additional referral for 4 sessions if appropriate.
Eligibility can vary, so please discuss this with your GP.
Can I claim back on both my private health insurance and Medicare?
At this stage, you cannot claim the same session through both Medicare and private health insurance. You may choose which provider to claim through for each eligible session.
Is there a gap payment?
Medicare covers part of the session fee, and a gap payment may apply. The gap amount varies depending on the clinician you see. Gap fees range from approximately $138-$203. For more information, please call our friendly admin team on (02) 9136 0481
Do you accept WorkCover and NDIS clients?
Yes, we accept both WorkCover and NDIS clients. Please inform our admin team at the time of booking for further information.
Preparing for Your Appointment
What do I need to bring to my first appointment?
If you are attending as a private client, you do not need to bring anything to your first appointment.
If you are claiming a Medicare rebate, please bring your referral, Mental Health Care Plan and Medicare card, unless these have already been provided.
Location and Parking
Where are you located?
We are located on Victoria Avenue in Castle Hill. Tip: You can also enter via Gladstone Road. We are in the Homemaker Centre, next to Hills Family GP and opposite Petbarn. You can also watch our video guide on how to find us.
If you need assistance, please contact our friendly admin team on 02 9136 0481.
Is there enough parking on site?
Yes, there is plenty of parking available at the Homemaker Centre. Parking is free for up to 3 hours.